Pestr Support
For app help, purchase questions, device issues, or privacy requests, email:
app.pestr@gmail.comHelp us diagnose the issue
Please include:
- your Pestr app version and iOS version;
- the steps you took and what you expected to happen;
- the exact error message, if one appeared; and
- a screenshot or screen recording when useful.
Do not email sensitive Photo-mode images, device secrets, or other confidential information.
Subscriptions and app data
Apple manages Pestr Photo billing and cancellation through your Apple subscription settings. Deleting Pestr does not cancel an Apple subscription.
Most task data stays on your iPhone and is removed when you delete it in the app or delete the app. A completed signed-in Profile syncs only current and highest streak plus timelapse identifiers, start times, and durations for Friend productivity sharing; it does not upload full tasks or timelapse videos.
Accounts and deletion
You can sign in with email and password, Google, or Apple, or use core local features while signed out. In the app, open Profile > About to sign out, delete a signed-in Pestr account, or reset the internal service data used by protected signed-out features.
Deleting a Pestr account does not delete local tasks or media, cancel an App Store subscription, unsubscribe you from product updates, delete data stored on a Pestr Alarm, or delete your Google or Apple account. Handle those separately. Email us for another privacy request involving backend, support, or mailing-list information.
Before relying on an alarm
Confirm that the required notification, alarm, camera, or Screen Time permission is enabled and test the task first. Pestr is a productivity aid, not an emergency or life-safety system.